GP Phlebotomy online Appointment System launching 3rd March 2025
The new blood test online appointment booking system explained
'The Phlebotomy Departments at Surrey and Sussex Healthcare NHS Trust have finalised arrangements for the introduction of an online appointment system to be used for patient blood tests called SwiftQueue. This Trust-wide service will allow patients to book blood test appointments in advance for the first time - replacing our current walk-in model and significantly improving service efficiency, reducing waiting times, and enhancing patient experience. Berkshire and Surrey Pathology Services (BSPS) has already successfully implemented SwiftQueue across several acute Trusts, delivering positive outcomes.
The new booking system will launch on Monday 3rd March 2025, giving patients the option to book appointments. The first bookable appointments will be on Monday 10th March at East Surrey Hospital and 1st April 2025 at Crawley and Horsham Hospitals. While we encourage patients to make use of this booking system as soon as possible the Trust will also continue to accept walk-in appointments until 31st March 2025 at all sites.
Patients can go to the online booking website, to make their GP Blood Test appointment in advance. Patient’s family members should be encouraged to make appointments online for them, if they themselves have no access to online services.
Patients unable to access the online booking system can book appointments by calling the Helpdesk on 03006 134117 between Mon- Fri 8am-8pm
Patients who have additional requirements e.g. needle phobia or other issues can add this to their appointment so that any reasonable adjustments can be made.
Please note that if a patient is more than 15 minutes late for their appointment, they will have the choice of either waiting until the next available slot that day if there is one available or rebooking for another day.
As part of this change, from 1st April the service will no longer accept walk-in patients. However, a daily allocation of urgent appointment slots will be reserved for patients who require on-the-day blood tests, ensuring they receive the necessary care while on site.
We would like to thank you in advance for your cooperation with this initiative.
Yours Sincerely,
BSPS Pathology Support Services Management'
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